While arbitration is widely recognized as a key dispute resolution mechanism, mediation is increasingly being acknowledged for its effectiveness in resolving conflicts in an informal, cost-effective and quickly manner. At National Commercial Arbitration Centre (NCAC), mediation offers a means of confidential conflict resolution process in which an impartial third party facilitates two or more participants better understand their issues, interests, needs and empower them to bridge their differences through a voluntary agreement. This method is particularly beneficial for businesses seeking to maintain ongoing relationships, as it emphasizes mutual agreement and understanding rather than adversarial outcomes.

Mediation at NCAC is designed to be flexible and responsive to the needs of the parties involved. Conducted in a confidential setting, it allows for open dialogue and creative solutions that may not be possible in more formal proceedings. Additionally, mediation can be conducted in any language, including Khmer, making it an accessible option for local businesses dealing with complex disputes involving extensive documentation. By choosing mediation at NCAC, businesses not only save on the costs typically associated with arbitration but also benefit from a process that is quicker, more efficient, and focused on achieving a resolution that all parties can agree upon.